Returns & Refunds

We want you to be happy with your purchase. If something isn't right, here's how returns work.

Return Policy

You have 30 days from the date of delivery to return items.
Items must be unused, unopened, and in their original packaging.
Sealed board games and puzzles that have been opened cannot be returned unless faulty.

Non-Returnable Items

Trading cards and collectibles once opened (due to the nature of the product)
Gift cards and vouchers
Items marked as final sale or clearance (unless faulty)

How to Return

Email [email protected] with your order number and reason for return
We'll confirm the return and provide a return address
Pack the item securely in its original packaging
Post it back to us using a tracked service (we recommend keeping the proof of postage)

Return Shipping Costs

Change of mind: Return shipping is at your expense
Faulty or incorrect item: We'll cover the return shipping cost

Refund Processing

Refunds are processed within 14 days of receiving the returned item
Refunds are issued to the original payment method
Shipping costs are only refunded if the return is due to our error or a faulty product

Exchanges

We don't offer direct exchanges. To get a different item, return the original for a refund and place a new order.

Faulty or Damaged Items

Received something broken or damaged? Contact us within 7 days with photos of the damage. We'll arrange a replacement or full refund, including return shipping costs. If a game is missing components, we'll contact the publisher on your behalf.